Return Policy

Isagenix Return & Refund Policy

Thank you for purchasing Isagenix products.

If you need to return your product, then please review this Return & Refund Policy. To determine whether your order is retail or wholesale, please see your order invoice. Your order type is on the invoice under the “Sale Type” heading.

Retail Orders

As a retail customer, you have 30 days from the invoice date of your order to intiate a return for a refund of:

A. Any product(s) in the order (this is a one-time, no-questions asked allowance)

B. Any consumable item in the order that you are trying for the first time. This applies to any order that you place.

To initiate a return for a refund, follow these steps:

STEP 1. Notify the Customer Service Department. Please include your ID number, your order number (found in the top right corner of your invoice) and the reason for the return. Phone: 480-889-5777, Fax: 480-636-5386 E-mail: